Ornelle uses the companies below to run the service. Each handles personal data only to provide its service to us, under a written agreement. This list covers providers that handle customer data (including candidate data) and account data. It is part of our Privacy Policy.
Providers that run the service
| Provider | What it does for us | Data involved | Location |
|---|---|---|---|
| OVHcloud | Servers and the database that hold the application and its data | Everything stored in Ornelle | France |
| Cloudflare | DNS, network protection and delivery for the app and the careers pages; the bot check on application forms (Turnstile); encrypted backup storage (R2, in its EU jurisdiction); storage for the “Suggest an improvement” form | Connection data, form submissions in transit, encrypted database backups, suggestions you send | Global network; backups in the EU |
| Amazon Web Services | Storage and delivery of uploaded files such as CVs, resumes and logos (S3 and CloudFront) | Uploaded files | United States (US West) |
| Twilio SendGrid | Sending and receiving email for the service: applications, messages, invitations and notifications | Email addresses and message content | United States |
| Polar | Payments, subscriptions and invoices, and the billing portal. Polar acts as our merchant of record | Name, email, billing details, plan and seats. Card details go to Polar, not to us | United States |
| PostHog | Product analytics and error reporting in the app, sent through our own subdomain | A user ID, workspace name, usage events and error reports | United States |
AI providers
These are used only when an AI feature runs, and only for the content that feature needs (see section 4 of the Privacy Policy). We do not use customer or candidate data to train our own models.
| Provider | What it does for us | Data involved | Location |
|---|---|---|---|
| Google (Gemini API) | Reads resumes to extract their text, and creates a numerical representation of each resume that can be used for search | Resume text and files | United States |
| OpenRouter | Routes requests to AI models to extract details from resumes, answer plain-language searches and draft content | The text of the request, such as resume text or a search | United States |
Services a customer chooses to connect
These are not our sub-processors. They receive data only if a customer switches on the connection, and as the customer authorises.
| Service | Used for |
|---|---|
| Calendar | |
| Zoom | Video meetings for interviews |
| Zoho | Calendar |
Changes to this list
We update this page before we add or replace a sub-processor that handles customer data. Customers who want advance notice by email can write to privacy@ornelle.co.
Questions about this document? Write to support@ornelle.co. For privacy requests, write to privacy@ornelle.co.